Shipping policy
Thank you for shopping with Card Grove TCG. We are committed to providing fast, reliable, and secure shipping for every order. Please review our shipping policy below before placing your order.
Order Processing
- All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
- Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
- Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Destinations
We proudly ship to:
- United States
- International destinations
Shipping Carriers
To ensure reliable delivery, we use trusted shipping partners:
- United States Orders: USPS
- International Orders: FedEx
Shipping carrier selection may vary depending on the destination and package requirements.
Shipping Rates
Shipping charges are calculated at checkout based on your shipping address, package weight, and selected shipping method.
Customers are responsible for all shipping costs unless a promotional offer or free shipping promotion is stated.
Expedited Shipping
Expedited shipping options are available during checkout for customers who need faster delivery.
Please note that expedited shipping speeds apply after your order has been processed.
Tracking Information
Every shipped order includes a tracking number.
Once your package has been dispatched, you will receive an email with tracking details so you can monitor your shipment.
Incorrect Shipping Address
Please carefully review your shipping address before placing your order.
If you need to make changes, contact us immediately at help@cardgrovetcg.com.
Address changes can only be made before your order has been fulfilled.
Once an order has been fulfilled and shipped, Card Grove TCG cannot be held responsible for shipments sent to an incorrect address provided by the customer.
International Shipping & Customs
International customers are responsible for any:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other fees imposed by the destination country
These charges are not included in the purchase price or shipping cost.
Lost, Damaged, or Delayed Packages
If your package is lost, arrives damaged, or experiences an unusual delivery delay, please contact us as soon as possible at:
Our support team will investigate the issue with the shipping carrier and work with you to provide a satisfactory resolution. Depending on the circumstances, we may offer:
- A replacement shipment
- A refund
- Another suitable solution based on the outcome of the investigation
Customer satisfaction is our priority.
Delivery Delays
While we strive to meet estimated delivery times, occasional delays caused by weather, customs processing, carrier disruptions, holidays, or other unforeseen circumstances may occur.
Card Grove TCG is not responsible for delays once the package has been handed over to the shipping carrier.
Contact Us
If you have any questions regarding shipping, please contact us:
Card Grove TCG
Email: help@cardgrovetcg.com
We are always happy to assist you.