Track your order
Welcome to our tracking page! Here you can easily track the status of your order by simply entering the tracking number we provided in your confirmation email. Stay up-to-date with the latest information on your delivery and ensure a hassle-free experience. Thank you for choosing our services! If you have any questions don't hesitate to contact us.
Frequently Asked Questions
When will I receive my tracking number?
When will I receive my tracking number?
Tracking information is provided once your order has been processed and shipped. Orders are generally processed within 1–3 business days.
Where can I find my tracking number?
Where can I find my tracking number?
Your tracking number will be sent to the email address used when placing your order in your shipping confirmation.
I didn't receive my shipping confirmation email. What should I do?
I didn't receive my shipping confirmation email. What should I do?
Please check your spam, junk, or promotions folder first. If you still cannot find it, contact help@cardgrovetcg.com with your order number and we'll help you locate your tracking information.
My tracking information isn't showing yet. What should I do?
My tracking information isn't showing yet. What should I do?
It can take some time for the carrier's tracking system to update after your package has been shipped. Please allow some time for the first scan to appear.
My tracking says "Label Created" but my package hasn't moved. What does this mean?
My tracking says "Label Created" but my package hasn't moved. What does this mean?
This usually means the shipping label has been created, but the carrier has not yet recorded the package's next scan. Tracking updates may appear after the carrier receives and processes the shipment.
My package is in transit. How long will delivery take?
My package is in transit. How long will delivery take?
Delivery time depends on your destination, shipping service, carrier, and other factors. Processing generally takes 1–3 business days, while transit time varies by location.
What should I do if my tracking hasn't updated for several days?
What should I do if my tracking hasn't updated for several days?
Please contact us at help@cardgrovetcg.com with your order number and tracking number. We will investigate the shipment with the carrier.
What should I do if my package is marked "Delivered" but I haven't received it?
What should I do if my package is marked "Delivered" but I haven't received it?
First, check around your delivery location and with household members or neighbors. If you still cannot locate the package, contact us at help@cardgrovetcg.com so we can investigate with the carrier.
What if my package is lost or damaged?
What if my package is lost or damaged?
Contact us at help@cardgrovetcg.com with your order number and tracking information. We will investigate the shipment and, depending on the circumstances, may provide a replacement, refund, or another suitable resolution.
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