FAQ's

Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days. Domestic shipping usually takes 3–7 business days depending on your location and selected shipping method. Expedited options are available at checkout.

Do you ship internationally?

Yes! We ship worldwide. International delivery times vary by destination, typically ranging from 7–21 business days. Please note that customs duties and import taxes may apply and are the responsibility of the buyer.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your shipment directly through the carrier's website.

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible if you need to make changes. We'll do our best to accommodate requests made within 24 hours of placing your order.

Products & Inventory

What does "PRE ORDER" mean?

Pre-order items are products that are not yet in stock but are available to reserve in advance. Your order will ship as soon as the product arrives at our warehouse. Estimated arrival dates are listed on each pre-order product page.

Are your cards authentic?

Absolutely. We source all of our products directly from authorized distributors and publishers. Every card and sealed product sold at Card Grove TCG is 100% genuine.

Do you restock sold-out items?

We regularly restock popular products. Sign up for restock notifications on any sold-out product page, or follow us on social media for the latest updates on new arrivals and restocks.

What condition are single cards in?

All single cards are graded and described accurately on their product pages (e.g., Near Mint, Lightly Played). If you have questions about a specific card's condition, feel free to contact us before purchasing.

Returns & Refunds

What is your return policy?

We accept returns on unopened, sealed products within 14 days of delivery. Items must be in their original condition. Single cards and opened products are final sale unless there is a fulfillment error on our part.

What if I received a damaged or incorrect item?

We sincerely apologize if this happens. Please contact us within 7 days of receiving your order with photos of the issue, and we'll make it right with a replacement or full refund.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and more. All transactions are processed securely through Shopify Payments.

Is my payment information secure?

Yes. Our store uses industry-standard SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms in the world. We never store your full card details.

Contact & Support

How can I get in touch with you?

You can reach our team via the Contact Us page. We aim to respond to all inquiries within 1–2 business days.

Do you offer wholesale or bulk purchasing?

We're open to wholesale inquiries for qualified buyers. Please reach out through our contact page with details about your request and we'll get back to you.